Frequently Asked Questions (FAQ)

How long does delivery take?

Orders are delivered within 7–14 business days after they are processed and shipped. Business days are Monday through Friday, excluding holidays.

When will I receive tracking information?

Tracking details are sent to your email once the order has shipped. Please allow processing time before shipment.

Can I cancel or modify my order?

Orders may be canceled or changed within 24 hours of placement.
After 24 hours, the order may already be processed or in transit, and we cannot guarantee modifications.

To request a change, contact us immediately:
📧 support@metrolaneplaza.com
📞 +1 505-523-0173

What is your return policy?

We accept returns within 30 days from the date the item is delivered. Items must be returned in their original condition.

How do I request a return or refund?

Please email our support team with your order number and reason for the return. We will provide instructions and the return steps.

📧 support@metrolaneplaza.com

What should I do if my item arrives damaged, defective, or incorrect?

Contact us within 48 hours of delivery and include photos of the issue. We will review the case and offer a replacement or refund if approved.

What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit and debit cards and trusted digital payment providers.

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