Refund policy

Thank you for shopping with Metro Lane Plaza. We want you to be fully satisfied with your purchase. If you are not completely happy, we’ve outlined the terms for returns, exchanges, and refunds below.

1. Return Window

You may return most items within 30 days from the date you received your order.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as received.

  • Original tags, labels, and packaging must be included.

  • Proof of purchase (order number / receipt) is required.

2. How to Initiate a Return

To request a return, please contact our Customer Support team:

📧 support@metrolaneplaza.com
📞 +1 505-523-0173

Please include:

  • Order number

  • Item(s) you want to return

  • Reason for return

  • Photos if the item is damaged, incorrect, or defective

Once your return is approved, we will provide instructions on where to send the item.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service as we are not responsible for items lost in return transit.

4. Refund Process

After we receive and inspect your returned item, we will:

  • Notify you of the approval status of your refund.

  • If approved, issue a refund to your original payment method.

Please note:

  • Refund processing time may vary depending on your bank or payment provider.

  • Shipping fees (if any) are non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not what you ordered:

📌 Contact us within 48 hours of delivery with photos of the issue.

We will review your claim and will offer a:

  • Replacement

  • Refund

  • Store credit (in some cases)

6. Exchanges

At this time, exchanges are processed the same as returns.
To exchange an item, simply return it for a refund and place a new order for the replacement item.

7. Order Cancellations

You may cancel your order within 24 hours of placement.
After 24 hours, orders may be processed or shipped, and cancellation may not be possible.

To cancel an order:

📧 support@metrolaneplaza.com
📞 +1 505-523-0173

8. Refund Timing

Once your return is approved:

  • Refunds are initiated within 15 business days.

  • Depending on your bank or card issuer, it may take additional time for funds to reflect in your account.

Contact Information

If you have questions about returning an item or your refund status, please reach out: